This website, https://shubhmala.com( "Website"), is owned and operated by CULTOR CREATIVES PRIVATE LIMITED  (hereinafter referred as "Shubhmala" or "Company") having its registered office at 5/10 ground floor Kanti Nagar, Shahdara, 110051. Please read these Terms and Conditions carefully before using the Website.

Shubhmala.com (hereinafter referred to as “Shubhmala.com” or “the Website” or “the Site” or "we" or "us" or "our") provide its services to you subject to the following terms & conditions. If you use, visit, or register as a member of the website, you accept these conditions. Please read them carefully. The Terms of Use are subject to change by Shubhmala.com without any prior intimation at any time, effective upon posting on the Shubhmala.com website, and your use of the Website or the Service after such posting will constitute acceptance of your of such changes. If you do not agree to all the Terms and Conditions, please refrain from using the website or any of the services offered herein.

1. Electronic Agreement

This Agreement is an electronic contract that sets out the legally binding terms of your use of the Website and your membership in the Service. By accessing the website or becoming a member, you consent to receive communications from us electronically and accept this agreement, and agree to the terms, conditions, notices, and disclosures contained or referenced herein. However, the Company does not warrant that any changes made to the current Terms and Conditions shall be made with any prior intimation to you.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms” and “Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

All products and the information displayed on the Website constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to these Terms and Conditions. We reserve the right to accept or reject your offer in part or in full. You agree to inform shubhmala.com of your subsequent disability to enter into any contract. Subsequent, disability shall entitle Shubhmala.com to restrict/ change/ terminate this agreement at its own discretion.

2. Privacy

Your privacy is very important to us. Use of the Website and/or the Service is also governed by our Privacy Policy. We designed our Privacy Policy to make important disclosures to you about how we collect and use the information you post on the Website. Please read it to understand our practices.

3. Eligibility

The Services are available only to individuals who can form legally binding contracts under applicable laws of India and the country of their residence. Without limiting the foregoing, the Services are not permitted to be used by minors  or temporarily or indefinitely suspended shubhmala.com members. Your use of the website represents and warrants that you have the right, authority, and capacity to enter into this Agreement and to abide by all the terms and conditions of this Agreement.

Note - If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this Website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use or transact through this Website. Those who choose to access this Website from outside India are responsible for compliance with local laws to the extent local laws are applicable.

4. Accuracy, Completeness and Timelines of Information

This Website, the materials and content contained therein and the products and services provided or in connection therewith are provided on an "AS IS" basis without warranties of any kind, either express or implied, except as expressly provided to the contrary in a writing by the Company, if any. The material on this site is for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

The Company disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials on the Website. The Company specifically does not represent or guarantee that the Website materials or any portion of our services are accurate, complete, reliable, current or error-free. We do not represent or warrant that the Website or its servers are free of viruses or other harmful components.

We have made every effort to display the colours and sizes of our products that appear on our Website as accurately as possible. However, the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the color of the product on delivery. Packaging of the product may vary from that displayed on the Website.

5. Delivery Location and Timeline

In India, we serve all cities across India. Please check if we deliver to your PIN Code in the shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused. In such a situation we request you to kindly contact our customer support team at hello@shubhmala.com

We also provide international delivery across the globe. Please be advised that delivery to certain locations may not be possible due to country-specific restrictions or other logistical issues. We reserve the right to cancel or modify any order if delivery to the specified location cannot be fulfilled. In such cases, you will be notified promptly, and a full refund will be issued for the affected order. It is the customer's responsibility to ensure that the delivery address provided is within a region where delivery is supported.

A tentative delivery date/time will be sent along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch.

If the delivery timeline falls on a public holiday or Sunday, the timeline for delivery will be extended by another day. Customers can also track their order by contacting our customer support team as detailed on the Website. Notwithstanding anything above, delivery times are estimates and are subject to change due to various factors beyond our control, including but not limited to shipment issues, customs delays, weather conditions, or other unforeseen circumstances. While we make every effort to fulfill orders within the specified time frame, we cannot be held responsible for delays caused by third parties or external factors. In the event of a delay, we will inform you as soon as possible, but we do not guarantee a specific delivery date.

6. Payment and Modifications to Prices/Services

Prices on our Website are subject to change without notice. Please expect that you will be charged the price for the services as it is listed on the day of purchase. We reserve the right to modify or discontinue the Service (or any part or content, product, tool, etc available on the website thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. For orders being shipped within India, payment only in INR is accepted. Prices are inclusive of CGST/SGST/IGST, as applicable. In case international credit cards are being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit/debit card policy. You may be required to share with us a copy of any Government issued photo identity proof of the country of residence.

Payments for International Orders are accepted through Razorpay and /Zoho Secure Payout gateway either by your bank account or by using International credit/debit cards only. We also accept direct bank transfers for such orders. For orders being shipped outside India, the payment will be accepted only in INR currency. Applicable currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order. Prices for international orders will include shipping and handling charges, taxes, etc., pertaining to the country of delivery.

Note - For Orders above value of INR 02 (Two) lakhs, you are required to send us the PAN Card.

7. Bank Account Information

You are obligated to provide accurate banking information as required by the Company for the purpose of processing payments. By using the Services, the User agrees to the following obligations:

Accuracy of Payment Information - You agree that the debit/credit card details provided for the use of the Services must be correct and accurate. You further agree that you will not use any debit/credit card that is not lawfully owned by you, nor any card for which you are not authorized by the lawful owner to use. You undertake to provide only valid and correct debit/credit card details. Payment Methods - You confirm that there are sufficient funds or credit available in the nominated card/bank account to cover the payment, including any applicable fees.

Payment Authorization - You confirm that by providing your payment details and initiating a payment transaction, you authorize the Company to process the transaction, subject to the terms and conditions of this Agreement.

8. Products

Certain products may be available exclusively online through the website. These products or services may have limited quantities and/or are made to order/procured on order in nature; these products are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. Please note that due to their distinctive color, texture, origin, etc certain products displayed on the website may be slightly different than the displayed image. In the event of any discrepancies or issues related to your order, including but not limited to product/services concern, delivery delays or shipment concerns, our customer support team will provide assistance and make reasonable efforts to resolve the matter. Please contact us at hello@shubhmala.com and we will address your concerns as promptly as possible. However, please note that while we will assist you to the best of our ability, we cannot be held liable for third-party delays or issues beyond our control.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. We implore you to kindly take note of the nature of products/services offered by us and use discretion while ordering them.

No legal proceedings or claims may be initiated against the Company on account of any discrepancies, errors, or issues related to services provided. By engaging with our services or purchasing our products, you agree that any disputes will be handled through the Company’s internal customer support channels or alternative dispute resolution methods, and not through legal action. The Company will make reasonable efforts to resolve any issues, but no legal action may be pursued as a result of discrepancies or wrong services.

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.